Refund Policy

Effective October 25, 2026

The full build ($25)

If you've followed the course and your app doesn't work, email help@thoughtprocess.uk within 14 days of your purchase, from the email on your account, and tell us what isn't working.

• We'll review your coaching chat, and may ask for screenshots or a short screen share so we can see the problem.
• We'll try to get your app working with you first.
• If we confirm it doesn't work and we can't fix it, we refund the full $25 to your original payment method, and your coaching access ends.

We decide whether a build qualifies after reviewing it, and we'll tell you why. Refunds aren't available:

• once your app works, including if you've built it and decided not to use it;
• if you've changed your mind, or haven't followed the course steps;
• for problems caused by your third-party accounts (such as a suspended or deleted Supabase or GitHub account) or by changes you made outside the course;
• more than 14 days after your purchase.

One refund per person.

Monthly coaching ($14.99 a month)

• You're only charged if you choose to continue coaching after your 2 included months.
• Cancel any time from Manage subscription in the coach. You keep coaching until the end of the month you've paid for and won't be charged again.
• We don't refund part of a month. If you were charged for a month you didn't mean to keep, email us within 7 days of the charge and we'll refund it.

Costs on your own accounts

Charges from services you sign up for yourself, such as the Anthropic API in Stage 5, are between you and those companies. We can't refund them, but the coach shows you how to keep your spending capped.

Your legal rights

Nothing in this policy takes away rights you have under the consumer laws where you live.

How refunds arrive

Refunds go back to the card you paid with, through Stripe. Banks usually take 5 to 10 business days to show them.